How Product Access Time Works
You can give subscribers access to the product for a certain time.
After this time passes, they will lose access to content "from the future": they will not be able to receive steps and open product navigation in the menu.
To block access to content “from the past” for subscribers, enable automatic deletion of steps in the product settings. Then they will not be able to view the steps previously sent to the chat.
There are four options for product access times:
Indefinitely - subscribers will never lose access
For N days - access will be opened to subscribers for a specified number of days
Until the exact date - access will be opened to subscribers before the specified date
Without access - access will be instantly closed for subscribers
How to limit access time for new subscribers
To limit product access time for all new subscribers:
1. Open the offer to which access is granted and you need to limit the access time:
2. Go to the «Settings» section:
3. Select the "Access" setting:
4. In the window that opens, set the access time for the product and click "Save":
Important: if the specified date is in the past, the time of access to the product will automatically change to "Without access".
Reminder about access expiration
The “Remind about access expiration” feature allows you to automatically notify subscribers when their offer is about to expire. This helps remind users about the upcoming expiration and encourage them to renew their access.
To set up the reminder:
In the “Access time to products, channels and groups” section, enable the “Remind about access expiration” option.
In the “Days before access expires” field, specify how many days before the offer ends the notification should be sent.
In the “Notification text” field, enter the message that subscribers will receive. You can use the following variables:
{{days}}— automatically inserts the number of days remaining;{{offer_name}}— inserts the offer name.
In the “Button” field, enter the text for the button (for example, “Renew access”).
In the “Renewal plan” field, select the offer that will open when the user clicks the button.
Click “Save” to apply the changes.
After saving, the system will automatically send a notification to each subscriber the specified number of days before their access expires.
How to limit access time for current subscribers
To limit product access time for current subscribers:
1. Go to the "Subscribers" section and filter the desired group of subscribers:
2. Select all filtered subscribers:
3. Click Mass Actions → Change Product Access Time:
4. Select the product for which you want to change the access time and set a new product access time for the selected subscribers:
6. Click on the "Save" button:
How to limit access time for a specific subscriber
To limit product access time for a specific subscriber:
1. Go to the subscriber's profile and click ⁝ next to the desired product:
2. Select "Access Time":
3. In the window that opens, set the access time for the product:
4. Click on the "Save" button:
The updated access time will be displayed in the subscriber's product list:
