If your subscriber has not completed the payment process - you can set up to send a notification reminding them to pay.
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This is how the notification looks like:

You can change the text, or you can leave it as default.

In order to enable payment notifications you must:
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1. Go to the Offers section:
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2. Select the tariff in which you want to configure this function:

3. Go to the tariff settings:

4. Find the Payment recovery section:

5. Choose where the reminder will be - in bot or email and click on No:

6. In the pop-up window, select In:
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7. Specify the time after which the notification will be sent:

8. Click Done

Now in case of unsuccessful payment, subscribers will receive a reminder notification.